Frequently Asked Questions

🚚 How long will my order take?

All of our personalised gifts are made to order. Most orders are created and dispatched within 1–5 working days.

🇬🇧 Do you offer free delivery?

Yes! We offer FREE UK delivery on all orders. Please allow 2-5 workings days after dispatch, for your order to arrive.

✏️ Can I personalise my item?

Absolutely! Many of our products can be personalised with names, dates, messages, handwriting, children’s drawings and more.

🎨 Can I request a custom design?

Yes! If you have a design or idea in mind, we’d love to hear from you. Just send us a message and we’ll do our best to bring it to life.

📦 How can I check my order?

If you’d like an update, simply send us a message with your order number or the name you ordered under, and we’ll be happy to help.

🎁How are your products made?

We carefully select quality products and personalise each one to order using our laser engraving equipment and other customisation methods. Every item is created especially for you, making each gift unique and personal.

💬 Need more help?

If your question isn’t answered here, simply use the chat button on our website or visit our Contact Us page. We’d love to help!